Shipping policy

Shipping Policy — Loomie

Last updated: 6 October 2026

1. Delivery areas

We currently deliver to:

Metropolitan France & French overseas territories
EUROPE ZONE (Germany, UK, Spain, Belgium...)

2. Processing and delivery times

Order preparation: 1 to 3 business days after the order and payment are confirmed.
Delivery to metropolitan France: 2 to 5 business days after shipping, via the selected carrier.
International/EU delivery: usually 5 to 10 business days.

These times are indicative and may vary during busy periods, public holidays, or events beyond our control.

3. Shipping costs

Metropolitan France: €3.99 — free from €30 (Express: €10.99)
European Union: €7.99 — free from €45
Rest of the world (United Kingdom, Switzerland, Norway, United States…): €14.99 — free from €90

The exact amount is shown before the order is finally confirmed.

4. Order tracking

As soon as your order ships, you receive a confirmation email with a tracking number so you can follow your parcel.

5. Lost, damaged or delayed parcels

If your parcel is damaged on delivery, refuse it or note your reservations with the carrier, then contact us at team@loomie.eu with photos if possible. If a parcel is lost or unusually delayed, contact us: we will take the necessary steps with the carrier and, where applicable, reship or refund your order.

6. Delivery address

It is the Customer's responsibility to check that the delivery address given when ordering is correct. Loomie cannot be held liable for any delay or non-delivery resulting from an incorrect address provided by the Customer.